Refund policy

Return and exchange policy

 

The return and exchange policy applies to all purchases of That's Living products, their branches and their trade names (Caracole - Eichholtz - Bernhardt - Eclipse - Theodore Alexander – Ambiance – Baker Mcguire - Ralph Lauren - Ligne Roset - Adriana Hoyos - That’s Living Kids).

 

 

Return & Exchange
The customer must check their order as soon as it arrives and if there are any issues, they need to inform us within 48 hours as we will be unable to accept any claims after that time frame.

The customer must retain all original packaging until one of That’s Living representatives contacts you.

 

Once the team confirms, the delivery personnel will pick up the item(s) and the customer will be given a Credit Note that is valid for 60 days only from the date of issuance. No adjustment to invoices or claims will be entertained thereafter. Delivery and assembly charges are non-refundable.

 

Any item returned more than 2 days after delivery or not in its original condition, damaged or missing parts for reasons not due to our error, will not be eligible for exchange or refund.

 

Cancellation
The customer can cancel their order within 7 days from the date of purchase, provided the item(s) has not yet been delivered. The customer cannot cancel his/her special order, customized fabrics that are cut, or items included in offers and promotions.

 

Refunds are processed the same way as the original payment method except for invoices paid in cash, which will be refunded by cheque – the process can take a month or according to the bank's policy.

 

Exceptions / non-returnable items
Customer cannot cancel his/her special order, customized, fabrics that are cut, items included in offers and promotions. Please get in touch if you have questions or concerns about your specific item.